Privacy statement

Privacy and Cookie Policy – Earendel Group B.V.

30 January 2025

Your privacy is of great importance to Earendel Group B.V. We adhere to the relevant privacy laws and regulations, including the General Data Protection Regulation (hereinafter: GDPR). This means that we:

• Clearly define our purposes before processing your personal data, as outlined in this privacy statement.
• Store as little personal data as possible and only the data necessary for our purposes.
• Explicitly request your consent for processing your personal data where required.
• Implement the necessary security measures to protect your personal data. We also impose these obligations on parties that process personal data on our behalf.
• Respect your rights, such as the right to access, correct, or delete your personal data processed by us.

Your data is safe with us, and we will always handle it responsibly. In this privacy statement, we explain how we handle the information we collect about you at Earendel Group.

If you have any questions or would like to know exactly what data we hold about you, please contact Earendel Group B.V.

Your Account

Certain sections of our business require you to register first. You will need to provide information about yourself and choose a username. We then create an account for you, which you can log into using your username and a password of your choice.

For this, we use your:

• Name and address details
• Email address
• Billing address
• Payment details
• Telephone number

We do this based on your consent. We store this information until you close your account. This information is kept to save you from having to re-enter it each time you interact with us and to facilitate easier communication when necessary. You can modify your account information at any time.

Order Processing

When you place an order with us, we use your personal data to process it efficiently. We may share your personal data with our delivery service to ensure your order reaches you. Additionally, we receive payment details from your bank or credit card provider.

For this, we use your:

• Billing address
• Telephone number
• Payment details
• Email address
• Name and address details

This data is necessary for the contract we enter into with you. We store this information for two years after your order is completed. Certain customer data is retained for longer in compliance with legal tax retention requirements.

Sharing with Third Parties

We collaborate with specific companies that may receive your personal data from us.

For order processing, we work with:

• Our payment provider Mollie
• Our postal and logistics partners: GLS, Steenbergen, Dachser, DPD
• Pon Logistics

Newsletter Subscription

We offer a newsletter, and you will only be added to our mailing list with your explicit consent. The newsletter contains news, tips, and information about our products and services.

For this, we use your:

• Email address
• Name and address details

We do this based on your consent. We store this information until three months after you unsubscribe.

Our newsletter is sent monthly via email and includes:

• Special promotions and discounts
• Product innovations and launches
• Projects and collaborations
• Events and trade fairs

You can unsubscribe from the newsletter at any time using the unsubscribe link in every newsletter.

Contact Form

You can use our contact form to ask us questions or make requests.

For this, we use your:

• Name and address details
• Telephone number
• Email address

We do this based on your consent. We store this information until we are certain you are satisfied with our response and for six months thereafter. This allows us to easily retrieve information for follow-up questions and improve our customer service.

Statistics and Profiling

We keep statistics on the use of our business. These help us improve our services and ensure that we only display relevant information. We may combine your personal data to gain better insights into our customers. However, we always respect your privacy. If you do not want this, you can inform us at any time.

For this, we use your:

• Name and address details
• Telephone number
• Email address

We do this based on your consent and store this information for one year.

Advertising

We would like to send you advertisements about offers and new products or services via:

• Email
• Social media

You can object to this advertising at any time. Each email contains an unsubscribe link. You can also block us or use the opt-out options in your account.

Location Data

Sometimes, it is necessary for our business to determine your location. We will ask for your explicit permission before accessing this information.

For this service, we use navigation and location software on your phone, tablet, or computer. We have no control over what the developers of this software (such as Google or Apple) do with your data. Please review their privacy policies as well.

Sharing with Other Companies or Institutions

With the exception of the parties required to provide the services mentioned above, we do not share your personal data with other companies or institutions unless we are legally obliged to do so (for example, if the police request data in connection with a suspected crime).

Sharing within the Earendel Group

As part of the Earendel Group, EASY Noise Control B.V., Fibers & Foams B.V., EASYfelt B.V., and dB Noise Control B.V. share data internally where necessary for efficiently processing contact requests and orders. Since our companies use shared systems, data may be exchanged to deliver and optimise our products and services. We always take the necessary technical and organisational measures to protect your privacy. Newsletters and other communications requiring consent are sent only by the company that received the consent.

Cookies

Our website uses cookies. Cookies are small files that store information so you do not have to re-enter it each time you visit our site. They also help us track website visits.

You can disable cookies in your browser settings, but some website functionalities may not work properly as a result.

Google Analytics

We use Google Analytics to track visitor behaviour on our website. We have signed a data processing agreement with Google that includes strict guidelines on what data they may collect. We have not permitted Google to use the collected Analytics data for other Google services, and we anonymise IP addresses.

Security

The security of personal data is very important to us. To protect your privacy, we take the following measures:

• Access to personal data is protected by a username and password.
• We use secure connections (Secure Sockets Layer or SSL) to encrypt all data exchanged between you and our website.
• Data is stored in a separate, protected system after receipt.

Changes to This Privacy Policy

If our business changes, we must update this privacy statement accordingly. Please always check the date above and review new versions regularly. We will make every effort to inform you of significant changes.

Your Rights

If you have questions or want to know which personal data we hold about you, please contact us using the details below.

You have the following rights:

• Receive an explanation of what personal data we have and how we use it.
• Access the specific personal data we have on record.
• Request corrections to inaccurate data.
• Request the deletion of outdated personal data.
• Request the transfer of personal data to another party.
• Withdraw consent at any time.
• Request restrictions on data processing.
• Object to specific uses of your data.

Please always clearly identify yourself so we can ensure we do not alter or delete data for the wrong person.

We aim to fulfil your request within one month, though this period may be extended due to the complexity of certain requests. If this occurs, we will notify you in a timely manner.

Filing a Complaint

If you wish to file a complaint about the use of your personal data, you can email info@earendel-group.nl. We will handle your complaint internally and communicate further with you.

If you believe we are not assisting you adequately, you have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Contact Information

Earendel Group B.V.
Gessel 62
3454 MZ De Meern
Email: info@earendel-group.nl
Phone: +31 30 227 08 00
Chamber of Commerce number: 72171553